As an Experience Designer, I lead a talented team of designers and content strategists to create user-centered solutions for credit card servicing and other traditional finance offerings. With over 7 years of experience within the consumer digital experience design team, I’ve driven the development of key credit card management features, including lost/stolen card reporting, card tracking, and credit card upgrade for online banking and mobile platforms. My focus is on transforming complex processes into simple, delightful, and accessible experiences. I champion design discovery, advocate for A11Y standards, and reinforce consistent design patterns to elevate our platforms. Passionate about mentoring and collaboration, I’m dedicated to delivering impactful, inclusive designs that empower users.